Terms and Conditions

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Terms and Conditions

Terms and Conditions – Grief Recovery Services

Last Updated: 12/06/2025

By booking a session or using our services, you agree to the following terms:

  1. Service Overview
  • We offer grief support using the Grief Recovery Method®.
  • Services are educational and supportive, not medical treatment.
  • Abbie Jones is a certified Grief Recovery Method® Specialist, trained by the Grief Recovery Institute.
  1. Client Responsibilities
  • You must be 18+ or have parental/guardian consent.
  • You should be emotionally stable enough to participate.
  • Those in crisis (e.g. suicidal thoughts) should seek immediate medical help.
  • You are responsible for your own health care and encouraged to stay in contact with your GP or therapist.
  • Regular attendance and honest participation are expected.
  1. Confidentiality and Safeguarding

While we respect your confidentiality, we may need to share information if:

  • There is a serious risk of harm to you or others
  • Abuse or neglect of a child or vulnerable adult is suspected
  • Required by court or law
  • Concerns about terrorism or serious crime arise
  • Public health reporting is necessary (e.g. infectious diseases)

We will discuss this with you where appropriate and safe to do so.

  1. Session Policies
  • Sessions are typically 50 minutes in length, scheduled weekly or bi-weekly.
  • 24 hours’ notice is required for cancellations to avoid a full session charge.
  • Late arrivals will reduce session time, but the full fee will still apply.
  • Cancellations made with less than 48 hours’ notice will incur a 50% fee of the session cost.
  • No-shows will incur a full session fee unless waived for the first occurrence.
  • We may consider waiving fees for emergencies or unforeseen circumstances (documentation may be required).
  1. Booking, Cancellations & Payment
  • Booking: Sessions are booked via our website or direct contact.
  • Accepted methods: cash, cheque, credit card, or bank transfer.
  • Sliding scale fees available based on financial need.
  • Grief Recovery Programme (7-week course): Full payment is due 2 weeks prior to course start, with an option to pay in 2 instalments.
  1. Data Protection
  • We collect personal information to provide services and comply with privacy laws.
  • Your data is stored securely and is never shared with third parties without your consent, except when required by law.
  • Client records are retained for one year after the final session and are then securely destroyed.
  1. Virtual Sessions
  • Online sessions are via Zoom. You are responsible for your internet connection and privacy.
  • Technical issues on your side will not be refunded but may be rescheduled.
  1. Boundaries and Conduct
  • We maintain professional boundaries at all times.
  • Communication is limited to agreed professional channels.
  • Emergency support is not provided – contact emergency services if needed.
  1. Complaints
  • Raise any concerns directly with Abbie Jones in the first instance.
  • Formal complaints may be submitted in writing.
  • Services follow the standards of the Grief Recovery Institute.
  1. Liability
  • Services are provided “as is” without guarantees.
  • You accept responsibility for your emotional wellbeing.
  • Liability is limited to the amount paid for services.
  1. Ending Services
  • You may stop sessions at any time.
  • We may end services for reasons such as non-payment or if the services are not suitable for your needs.
  • Appropriate referrals will be offered if necessary.
  1. Legal Terms
  • These terms are governed by the laws of England and Wales.
  • If any part is unenforceable, the rest still applies.
  • These terms form the full agreement between us.

Contact:
Abbie Jones

Email: abbie@thegriefrecoveryspecialist.co.uk

Mobile: 07771 663316

Address: Mill Croft, Great Comberton, Pershore, WR10 3DP

By using our services, you confirm that you’ve read and agree to these Terms and Conditions.